Category Archives: Inmate Communication

Why Securus Technologies is Helping Prevent Crimes

When our city was in the middle of its most violent year ever, we knew that me and my fellow officers had to step up our efforts and put a stop to what was behind the rise in activity. What we discovered was one person was going on a crime spree without any concern for the safety of our citizens. Not only was he breaking into stores and stealing cars, he had moved up his efforts to breaking into homes.

 

Without any regard for the people who were in the houses being robbed, we needed to find anyone with information about the location of our suspect. It was clear he was going from safe house to safe house, but we were always one step behind the intelligence we were getting. It appeared he also had a network of friends feeding the police misinformation so that we were always in reaction mode and never in front of the trouble.

 

On a trip to the local prison, one officer informed us Securus Technologies installed a call monitoring system in the jail that was helping them to tighten up security throughout the facility. Once we discovered the LBS software could listen to the inmates unique conversations and spot certain verbiage, we knew we had the tool that would break this case wide open. It didn’t take long for the alerts to come it about inmates speaking directly about our suspect.

 

Even though these inmates are very crafty about what they are saying, what the system was doing was allowing us to connect the dots as far as his network of family and friends. We were able to locate a whole crew of closer friends he was using each night before the crimes, and waited until he arrived back to one of those locations right after a crime was committed and arrested him.

Securus Technologies – Helping Provide Better Lives to Inmates

Securus Technologies is one of the biggest provider of jail technologies to thousands of county jails and correctional facilities in the country. It is their aim to free the country from crimes, and the only way to do it is through technologies. They provide customized services to prisons to help them keep an eye on their inmates and to allow them to keep the prisons safe from any crime. Their technologies also have helped officials and legal executives to bring people to justice for the crimes that they have committed.

 

I work at a correctional facility that has been using the services of Securus for a decade now. I am proud to be associated with such a company that continues to revolutionize the communication technology for prisons and correctional facilities across the country. I recently heard that the company had expanded its services to prisons in Canada as well. I have used their software personally, and they are quite easy to use since I am among those who have just started recently started to use smartphones and need help when using technology. I was given training for a couple of days and could use the technology after that easily. In the case of any problem with the software, I call their service department, and they send their executives within a few minutes to resolve the issue. Wrongdoers within the facility can be identified and punished. The best part is that they cannot deny their involvement since we have all the proof we need.

 

It is not just the officials that are benefitting from the technologies provided by Securus; even the prisoners are getting to stay in contact with their families. Many inmates with no contact with the outside world, often end up becoming even bigger criminals once they are released. With Securus Technologies offering communication services to help them stay in touch with their families, they tend to leave the criminal life forever.

 

 

Securus Technologies Wins the Annual Prestigious Gold Stevie Award in Sales & Customer Service

It is amazing how we can use technology to fight crime while it’s the same technology that has contributed to the increased wave of crime especially in the current world where everything has gone digital.

 

Security is the balancing act between the attacker and the defender, but unfortunately, the victim doesn’t get the help they need as quickly as they should.

 

Well, Securus has made it their business to make sure that customers get assisted within their first call. It is no wonder they recently won the prestigious award by Gold Stevie in the Customer Service Training category. The competition had over 2,300 other entries which included competitors from every other industry.

 

About Securus

 

In case you are wondering, Securus are the best provider of technology solutions for the civil and criminal industry which aids in investigation, corrections, monitoring, and public safety.

 

Securus Technologies was recognized for providing good service to the people who need it and for their strong recognition of the problem and commitment in training teams to help associates improve results.

 

During the awards, Senior Vice President of Operations at Securus Technologies, Danny de Hoyos, noted that the organization strives to recognize empathy for customer’s situation thus solving issues within the customers’ first call. This has helped in developing materials and methods that help their agents to empathize with their customers, focus on their needs, and help them through the stressful times.

 

Securus Technologies, whose headquarters are in Dallas, serve over 3,450 institutions in public safety, correctional facilities, and law enforcement agencies across North America. The organization’s commitment is to serve by providing emergency response to every client regardless of the time and situation.

 

Among the numerous services offered by the organization, they also deal with incident management, Biometric analysis, public information, investigation, and communication. Other services include information management, monitoring products, and inmate self-service.

Securus Technologies Introduces New Platform for Handling Inmate Requests

Securus Technologies, is a leading provider of technology solutions to civil and criminal justice systems in the United States. They just announced that they are now offering their Inmate Forms and Grievance application on ConnectUs., which should save time and money to the organizations that use it. This new application is just one way they are helping to modernize the services they offer their clients.

This new application will reduce the amount of paper used for inmate requests, like medical requests and grievances, sign up forms and more. It will save correctional officers from spending their time handling., collecting and maintaining forms, leaving them more time for other activities. It also gives inmates access to forms and an easier way to submit them. They can check the status of their forms as well. Corrections facilities are saying that they are saving thousands of dollars by using less paper. The application allows the Corrections Administrators control the content inmates have access to.

Securus Technologies serves the technology needs of over 3,450 law enforcement and corrections agencies and over 1,200,000 inmates across the U.S. They are dedicated to providing top-of-the-line emergency response systems, incident management, biometric identifying systems, and inmate monitoring services. They continue to develop new and more innovative products for the industry.