Securus Technologies Wins the Annual Prestigious Gold Stevie Award in Sales & Customer Service

It is amazing how we can use technology to fight crime while it’s the same technology that has contributed to the increased wave of crime especially in the current world where everything has gone digital.

 

Security is the balancing act between the attacker and the defender, but unfortunately, the victim doesn’t get the help they need as quickly as they should.

 

Well, Securus has made it their business to make sure that customers get assisted within their first call. It is no wonder they recently won the prestigious award by Gold Stevie in the Customer Service Training category. The competition had over 2,300 other entries which included competitors from every other industry.

 

About Securus

 

In case you are wondering, Securus are the best provider of technology solutions for the civil and criminal industry which aids in investigation, corrections, monitoring, and public safety.

 

Securus Technologies was recognized for providing good service to the people who need it and for their strong recognition of the problem and commitment in training teams to help associates improve results.

 

During the awards, Senior Vice President of Operations at Securus Technologies, Danny de Hoyos, noted that the organization strives to recognize empathy for customer’s situation thus solving issues within the customers’ first call. This has helped in developing materials and methods that help their agents to empathize with their customers, focus on their needs, and help them through the stressful times.

 

Securus Technologies, whose headquarters are in Dallas, serve over 3,450 institutions in public safety, correctional facilities, and law enforcement agencies across North America. The organization’s commitment is to serve by providing emergency response to every client regardless of the time and situation.

 

Among the numerous services offered by the organization, they also deal with incident management, Biometric analysis, public information, investigation, and communication. Other services include information management, monitoring products, and inmate self-service.

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